Computer Support Software |
||
 Computer support software is increasing in use and importance. Following the recent release of Microsoft's new operating system for desktop computers. Online internet web-sites that offer remote computer support software for desktop remote support on the web have to update their software. Like so many other application developers through-out the world they are offering upgrades for their software application products. Computer remote support has been aided with the spreading of technologies that automatically update computers. Applications including online computer support software have automatic updating features. Automatic update programs have made software applications that are to be downloaded then installed on the users local desktop hard drives (c drive for example) for remote control access and support easier to keep up to date. Remote Computer support software that's installed and implemented through the web to remote client desktops are intended to work through the Internet for web access and online remote pc support are increasing in use and popularity. PC remote support software use with tech-support departments and companies and is increasing through-out the desktop and server support industries within helpdesk tech support, and IT departments. Microsoft desktop and server and desktop upgrades and Intel micro-processor chips for pc advancements are just two of the many examples of companies that drive global changes and are very influential forces pushing forward technology advancement both in software and in hardware. Web based desktop remote supportRemote desktop protocol is an invaluable aid for computer support professionals to assist other users with problems. It has some drawbacks as a web based desktop remote support solution. A web based desktop remote support solution needs to be able to traverse a network inbound form the Internet without having to make changes to the network the technician is trying to connect to from the web. Remote desktop protocol is fast and reliable once connected to the computer for emote support but since there is this limitation, it becomes awkward on the internet unless the technician has administrative access to to the remote network's routing or firewall equipment to grant themselves access into the network for remote support. In terms of computer support software there is the obvious advantage because the protocol is installed as part of the operating system on Professional editions and higher of Windows desktop and all server editions. In regards to computer support software, remote desktop protocol is limited because the user at the computer cannt se the activity nor interact with the desktop during the connection session. So remote desktop protocol is readily avaialble on most desktop by default, is not advantages for full screen-sharing access. Another feature of Remote desktop protocol with the inverse often found in many web based desktop remote support is the a fact or feature that when a remote desktop session has started, the local user cannot see what is happening on the desktop. The remote support professional or application engineer providing remote tech support through the web can see but the user who is sitting at the desktop of the computer that is being remote controlled cannot. Remote Support Remote support is one of the greatest computer support tools an organization or computer support department can have at its disposal for supporting computer desktops and remote clients. Remote support combined with and good application and operating system tech support can make for a more productive work force by keeping down time to a minimum for all computer desktop users. Remote support of servers is even more important since they have an almost zero downtime option which further increases in importance and need of remote support. Remote support helps keep them running and answering network requests from clients. Sending data to and from the client desktop computers. That data can be in the form of an excel sheet or a word document or a database query. Advancements in remote support are usually more complicated in software and hardware. Although when there's hardware problems, remote support is sometimes difficult to achieve directly on the problem system directly. Access depends on what the hardware problem is. For example there may be a supported server by Dell EMC, HPe, or other supported server vendor that has internal disks drives. The drives could be in a RAID configuration. As we know, many RAID volumes can withstand a drive failures. So for example a RAID configuration has a failed drive, the server could and often is still operational. The server is directly accessible using remote access and remote support applications. Remote Support shouldn't and isn't only for the large companies like HP, Dell, Microsoft, IBM, and others. Small companies can find the right product for them for remote control remote support at a price that's right for them. Large companies, some of which were juts mentioned, have not only provided remote support for their customers but also provide a remote support product yielding computer support software. Their products have conferencing, text chat live, and presentation modes, and also of course remote support software. Microsoft has live meeting for example. Cisco has meeting place and meeting place express and has also acquired webex and continuing development of their product. The acquisition of webex which everyone is familiar with was another bold but vital move mostly for supporting their client base more than for the recurring revenue and sales. The product is advanced and is a familiar name and tool for computer support.
|